The creation of information for use shall be assigned to competent persons (*)
(*) ISO 82079 -article 10.1
Are you a competent person?
Sure you are… because you love writing. That’s why you decided to move to Technical Writing.
If you have been excellent at English composition, you might be competent when embracing the profession of novelist, but it might not be sufficient for a technical writer’s career.
Indeed, IEEE/ISO 82079 (2019 version) lists 13 « Task-related competencies » and recommends: « To maximize the comprehensibility and safe use of a product, tasks related to information for use shall be assigned to competent persons« .
What are these task-related competencies?
They are probably extremely familiar to you:
- Conduct research and analyse the life cycle of the product, the target audience, the language(s) in which the information will be used
- Develop standard processes & methods for developing information products
- Develop a content strategy & a concept for the media for delivery of the information for use
- Implement necessary enabling systems … for content management
- Gather safety-related information from the developers
- Develop written, audio or visual content
- Perform proof-reading & checking of the information for use
- Use the appropriate methodologies & tools to make the information management process more efficient and effective
- Organize translation & localisation
- Approve & test information for use (format, functional quality & usability)
- Produce output media or instructional applications…& make the information for use ready for delivery
- Analyse the way in which the target audience benefits from the information for use (website statistics, empirical tests, social media feedback)
- Provide leadership, make project plans, manage service providers, communicate with developers
Good writing… is definitely not enough to be qualified as « competent person ».
Provide your input!
Would you agree with this statement: « A properly trained technical writer is able to write, but also to design an instructional video, provide content for customer support on Twitter, feed a chatbot… and much more! » ?
Webinar podcast is now available and deals with professional competencies, minimalism, safety messages… and 3 new information types!